Channels are the core piece through which messages are sent and received.
Channels, or communication channels, are the tunnel through which messages are sent and received. Each channel corresponds to a platform, e.g. WhatsApp, Facebook, Instagram, Telegram, E-Mail, SMS, or Google Business Messaging, and is always connected to one inbox.
Through the channels endpoint you can fetch all channels, or check information of a single channel. In order to create and connect new channels as well as move channels between inboxes, please go to
Settings > Inboxes > Channels in the webapp.
For feedback or questions please contact the product team via WhatsApp (+4915735995876) (🔗) or send an email to [email protected] (📧).